- To qualify for full merchandise refund, item(s) must be postmarked within 14 days from the date of delivery. All returns must be accompanied by a valid Return Merchandise Authorization Number (RMA#).
- Item(s) must be received in unused and new condition, without any missing pieces, and in their original packaging with enclosed packing list.
- Shipping and handling charges are non-refundable. There are no exceptions.
- To initiate a return, please fill out the Quick Return Form below. RMA# and return instructions will be emailed to you within 48 hours after we receive your request. Please do not return the item(s) to us until you receive the RMA#.
- All return shipping costs must be prepaid by the customer. Please send the returned item(s) via a shipping method that can be tracked (e.g. FedEx or UPS). If you use USPS to ship the returned item(s), please consider purchasing insurance and Delivery Confirmation for your protection. We are not responsible for any item(s) damaged, lost, or stolen in transit.
- If you would like to exchange an item, please place a new order for the item(s) you need and follow the instructions above to return the item(s) you have already received. All return items are subject to the terms of our Return Policy.
- Item(s) returned to us due to refused, unclaimed, or incorrect address shipments will be subject to a 25% handling & restocking fee. Shipping & handling charges are non-refundable. The customer will be responsible for shipping costs charged by the carrier for returning the package to us.
- We generally process returns within a week after receiving your returned item(s). During Halloween season, return processing time may take up to 3 weeks.
- If the merchandise does not meet our Return Policy criteria, it will be held for 30 days. Within this 30 days period, the customer can request for the merchandise to be returned and will be charged for return shipping fees.
- 15% restocking fee will apply when returning 4 or more of the same item or the returning items total $150 or more.
- Due to hygienic reasons, the following items cannot be returned or exchanged under any circumstances: Wigs, Makeup, and Novelty Teeth.
- Returns for Halloween item(s) purchased in October must be postmarked BEFORE October 31st.
- No returns for after Halloween sale items and Special Order items.
If you have any questions regarding our Return Policy, please contact us. Our friendly & experienced Customer Service Team will be glad to assist you.